Refund policy

At Lost Identity, every piece is produced in limited quantities and crafted with intention. Because of the exclusive nature of our drops, all sales are final.

We do not accept returns, exchanges, or refunds once an order has been placed and processed.

Please review your order carefully before completing your purchase, including:

  • Correct size selection

  • Shipping address

  • Product choice

Damaged or Incorrect Items

If you receive an item that is damaged or incorrect, please contact us within 48 hours of delivery with:

  • Your order number

  • Photos of the issue

We will review the situation and determine the appropriate solution.

Shipping Issues

Lost Identity is not responsible for lost or stolen packages once the order has been handed over to the shipping carrier. Please contact the carrier directly for delivery issues.

Contact

For any order concerns, please contact us at:
lost.identity727@gmail.com

By completing a purchase through our website, you agree to this policy.